Technical Support

You may need to restart your work PC from home for many reasons. This guide will show you how to do that.   After you

When a computer goes into sleep mode, it disconnects from the internet. As our service is internet based, the work PC must not be in

NOTE: We are not able to provide user details over the phone for security reasons. If you require a reminder of your details, please let

If you are unable to connect to your PC when selecting it from the Computer List, either getting stuck at the ‘Connecting…’ page, or receiving

Some issues you may experience when using Away From My Desk can be caused by cookies and cache in your browser. This guide will show

If your PC doesn’t show at the part of the login process where you select which PC you want to access, then this guide will explain the possible causes.   The

Your remote session can often run slowly for a couple of reasons, which can be easily resolved. Below are some possible reasons and solutions for speed issues

If the screen in your remote session is too small or too blurry, there are a few tools you can use to help this. Read the steps below to find

When you remote onto your work PC, you see a live image of the screen as it is at work. For most Windows PCs, the

Sometimes you may not be able to open a remote session through Away From My Desk due to the operating system (OS), not being compatible with the software we use. We use LogMeIn Client for

If someone is using the PC at the surgery, you won’t be able to connect to that PC.  This is because our service shows you

Unfortunately, at present smart card use through Away From My Desk is not supported. This is because our service simply shows a live image of the screen

Sometimes having changes made to the work PC can affect your Away From My Desk access. Please read the tips below if you have had any changes

If when you are working through Away From My Desk, certain apps or documents won’t open, it is usually because you have two screens at your work PC and

Our service allows you to print documents from your work PC, to your remote location. This means when you are working from home, you can connect your

A lot of our customers need to listen to dictations through their remote session. It is possible to listen to sound that is playing on the work PC,

Sometimes the remote session can disconnect. Please see below the potential causes and how to fix this issue.

Our service allows the screen at the work computer to be blanked. Having a blank screen at the work computer is essential for privacy and

If your work PC has two monitors, you will be able to use both of these monitors via Away From My Desk.    If you have only one monitor

If you are having issues using your token then please see the guide below:

If you are unsure why Away From My Desk is displaying your PC as ‘Switched Off’, read the steps below to find out why this

If a message stating that your keyboard cannot be identified appears when you insert your token, like below, this means that your computer thinks your

If when you click ‘Remote Control’ at the dashboard nothing happens or you seem to get stuck it is likely that something is happening, but

If you are having difficulty getting past the Windows login stage through Away From My Desk, there could be a couple of simple solutions depending on the cause of the problem.   At this stage, you need to be entering your Windows

Sometimes, once you have downloaded the LogMeIn Client and opened it, it doesn’t open the remote session when clicking the app.

Sometimes you may be able to change the screen resolution of your remote session, with only one option showing in the list. To resolve this