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I Am Unable To Get Past The Control, Alt And Delete Stage

An Away from My Desk Technical Guide

When you remote onto your work PC, you see a live image of the screen as it is at work. For most Windows PCs, the first step to get onto a PC is to press Control, Alt and Delete. This means that when remoting onto your work PC you must press Control, Alt and Delete to get to the next stage. 

Ctrl, Alt + Dlt is Not Logging Me In

A common error at this point is that most people will press Control, Alt and Delete on their keyboard at home. However, this simply triggers your home PC to complete the Control, Alt and Delete action and will often take you to a page like below. 

 

 

If you see this page or similar, you will just need to click cancel. 

When you are in the remote session and need to press Control, Alt and Delete, you will simply need to press the Control, Alt and Delete icon on the remote session toolbar, like below:

 

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If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.

 

Phone us on 0117 325 0060 or click here to send us a message.