IT Support by We Do Your IT Support
At Away From My Desk, we understand the paramount importance of robust IT support for remote teams. That’s why we proudly partner with We Do Your IT to ensure your business thrives in any location.
In today’s digital world, strong IT support is vital for businesses and remote workers. It ensures smooth operations, guards against cyber threats, and fosters a productive, frustration-free work environment
Jody Morrow - Away From My Desk
Unlimited IT Support With Complete Security
At We Do Your IT, we offer an unlimited IT Support package that comes with a comprehensive round the clock security suite to keep your business protected. Our package includes Avanan Advanced Protect for secure email and collaboration, Acronis Cyber Protect Cloud for integrated data backup and cybersecurity, and Sentinel One Next Gen Anti-Virus for cutting-edge threat detection and response. Coupled with several other advanced security tools, we ensure your IT infrastructure remains robust and secure, giving you peace of mind to focus on your core business activities.
Unlimited IT Support With Essential Security
Our Unlimited IT Support With Essential Security package provides round-the-clock IT assistance tailored to your business needs. This package includes on-demand IT support to resolve any issues swiftly, Avanan Advanced Protect for robust email and collaboration security, and much more. We also integrate essential tools and solutions to safeguard your data and systems, ensuring a seamless and secure IT environment for your business. With this package, you can rely on comprehensive protection and timely support, all without the worry of unexpected costs.
Unlimited IT Support With Security Basics
Our Unlimited IT Support With Security Basics package offers peace of mind without long-term commitments. It includes Sentinel One Next Gen Anti-Virus for top-tier threat detection and response, ensuring your systems stay protected from the latest cyber threats. Heimdal Patch Management provides automatic updates to keep your software secure and up-to-date. We also offer essential software to enhance your IT infrastructure’s performance and security, all backed by our dedicated support team to address your business’s needs promptly and efficiently.
What Other Questions Do Customers Ask?
What if I don’t know what IT support or systems I need?
Not to worry. Our team will conduct a thorough assessment of your current IT infrastructure and discuss your specific needs to recommend the best solutions for your business.
We are currently in a contract. Should we still talk about our systems now?
Yes, it’s beneficial to start discussing your IT needs even if you’re still in a contract. This allows us to plan ahead and ensure a smooth transition when your current contract ends.
Does the health monitoring system cost extra?
No, our health monitoring system is included as part of our comprehensive IT support package. We believe in proactive management to prevent issues before they arise.
How can I be assured of your service quality?
We pride ourselves on a strong track record of customer satisfaction and can provide references. Additionally, our team consists of certified professionals dedicated to delivering top-notch IT support.
Will you just try to sell me your services if I get in touch?
Our approach is consultative, not sales-driven. We aim to understand your specific needs and challenges to provide tailored recommendations that benefit your business.
If you don’t have contracts, what’s the catch?
There’s no catch. We believe in earning your business month after month. Our flexible, no-contract approach ensures we stay accountable and consistently deliver high-quality service.
How long do your customers typically stay with you?
On average, our customers stay with us for over five years. This longevity is a testament to our reliable service and the strong relationships we build with our clients.
Are there any additional costs for IT support?
Our IT support package is comprehensive, but certain specialised services, such as data recovery or extensive system upgrades, might incur extra fees. We always discuss these in advance.
Is there an extra charge for onsite support versus remote support?
Our standard IT support package includes both remote and onsite support. However, extensive onsite visits outside the agreed package may incur additional charges.
What should I do if my current provider is difficult during the handover?
We recommend clear communication with your current provider and planning the transition thoroughly. We have experience in managing complex handovers smoothly to minimise disruption to your business.
