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‘Your Keyboard Cannot be Identified’

If a message stating that your keyboard cannot be identified appears when you insert your token, like below, this means that your computer thinks your security token is a keyboard. This is nothing to worry about and all you need to do is close this window by clicking the red circle in the top left-hand corner.

Screenshot of the message stating 'Your Keyboard Cannot be Identified' on an apple computer

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If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.

 

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