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Changes To Your Home Or Work PC

An Away from My Desk Technical Guide

Sometimes having changes made to the work PC can affect your Away From My Desk access. Please read the tips below if you have had any changes to either PC. 

I Have A New PC At Work

If you have had a new work PC, it won’t be configured for Away From My Desk access and so the software will need to be re-installed. Please click this link to see how to get this done. 

I Have A New PC At Home

If you have had a new PC at home, there will not be any changes to how you login to Away From My Desk as long as your new device is compatible with our system, please click here to check compatibility.  

Having a new home PC could mean you lose saved passwords in your browser. If you need a reminder of your Away From My Desk login details or would just like a hand logging in then please contact out technical support team. 

I Have Had A Windows 10 Upgrade At Work

If you have had a Windows 10 upgrade on your work PC, it won’t be configured for Away From My Desk access and so the software will need to be re-installed. Please click this link to see how to get this done. 

We Are Changing Clinical System At Work

Changing your clinical system at work should not affect your Away From My Desk access.  

I Have New Anti-Virus At Home Or Work

Changing your anti-virus at home or work wouldn’t affect how you log into away From My Desk, however it could block certain parts of our software. If you are having issues connecting since changing anti-virus then either use our tech guide or contact our technical support team. 

We Have Changed To A New Domain At Work

If you have changed to a new domain at work, this won’t affect your access to Away From My Desk. You may have some difficulty at the Windows Login stage due to some settings returning to default after a domain change. Please click here to see our guide on issues experienced at the Windows login stage. 

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If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.

 

Phone us on 0117 325 0060 or click here to send us a message.