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Dual Screens with Away From My Desk

An Away from My Desk Technical Guide

If your work PC has two monitors, you will be able to use both of these monitors via Away From My Desk. 

 

If you have only one monitor at home, you will need to switch between the two screens at work, but if you have two screens at home you will be able to view both screens, as you would at work. 

How To Switch To My Other Work PC Monitor

When you are in the remote session, simply click the monitor icon on the customise toolbar (shown below). This will switch you over to the other monitor.

 

Screenshot showing the cursor over the dual screen icon

 

Alternatively, if you are using a Windows PC, you can press the below keys to switch monitors: 

Left CTRL key 

Left Windows key 

Right/Left Arrow key 

I have two screens at home and at work, how can I view both simultaneously?

If you have two monitors at home and at work, you can view the two monitors simultaneously, as you would at work. To do this, simply select options on the toolbar, then ‘Monitors’, then ‘Multi-Monitor’ – as shown below.

 

Image for 'I have two screens at home and at work, how can I view both simultaneously?'
Image for ‘I have two screens at home and at work, how can I view both simultaneously?’

 

This will open two windows; one per monitor. You will just need to drag one over to your second home monitor.

I have two screens at home but not at work, can I use my dual monitors through Away From My Desk?

Unfortunately, to use two monitors through Away From My Desk you must have two monitors connected to your work PC.

I have two screens at work, but they aren’t working through Away From My Desk.

If you have two screens at work but you aren’t given the option to switch monitors, please follow the below steps.

Step 1

 Please ensure the screen is switched on and connected to the work PC.

Step 2

 Select  Start > Settings > System > Display. 

Step 3

The PC should automatically detect your monitors and show your desktop. If you don’t see the monitors, select  Detect. 

Step 4

In the  Multiple displays section, select an option from the list to determine how your desktop will display across your screens.

Step 5

Once you’ve selected what you see on your displays, select  Keep changes.

Step 6

Once you have ensured both screens are connected, switched on and configured, please restart the work PC and try accessing via Away From My Desk again. 

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If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.

 

Phone us on 0117 325 0060 or click here to send us a message.