Introducing Jess: Solutions Consultant
I have been working at Away From My Desk for over 5 years now, I first started as an apprentice studying my level 3 in Business Administration. This qualification included the brief understanding of business structures, what business is and general knowledge of the business sectors. Once that was completed, I progressed onto the Level 4 Business Administration course. This course included an in-depth teaching of customer service skills, factors that affect business and potential obstacles businesses can face.
Throughout my time at Away From My Desk, I have worked in multiple teams which has allowed me to improve several skills, learn new ones and widen my knowledge around administrative functions, communication, customer support and teamwork.
When I first started my job, I was new to the working industry and it’s fair to say that I have improved on my customer service skills drastically. Having the understanding of how to communicate effectively, whether that is through an email or having a phone call with a customer, has helped me become better at my job. Not only that, but I work with a team that shares the same vision and we enjoy tackling problems together and sharing our different knowledge to help overcome any new obstacles.
One of my main roles as a Solutions Consultant is to provide administrative and technical support to all our customers, no matter the complexity. These support requests can be anything from a new customer being set up at a surgery, to a user being unable to log in and require a technical walkthrough. Throughout my day, I am constantly making sure that the customer’s journey and experience at Away From My Desk is as good as it can be.
As well as focusing on our individual customers, I look after our bigger clients which are mainly Clinical Commissioning Groups. My role within this duty is to gather feedback from end point users, check-in regularly with the CCG and provide this feedback, uphold a strong relationship, discuss upcoming renewal dates and complete any requested reports.
There are many aspects of my job that I enjoy but I would have to say that the technical support is what I enjoy the most. Being at the organisation for a number of years has allowed me to become knowledgeable with the frequent technical features that some customers experienced a struggle with and understand quick ways in which to fix those issues. As well as that, I enjoy having a challenge when a new error arises and manage to locate the problem and provide an instant fix.
When I am not working, I enjoy spending time with my family and fiancé either walking around the town I live in, grabbing a bite to eat or chilling and watching the latest series on Netflix, not to mention wedding planning. Organising a wedding and trying to save for a house is what takes up most of my free time at the moment, but I love it and cannot wait to visit local wedding fairs in the early months next year.