Since starting at Away From My Desk I have played a crucial role in improving our internal systems and processes, streamlining them to suit the needs of our customers and our team. Our systems are now easily manageable, less time consuming and easier to follow. I am always looking for ways to improve these further, to making things easier for the team and more beneficial to our customers.

Within my role as Team Leader, I support the team of Solutions Consultants to ensure that we give the best service and support that our customers deserve, whilst ensuring the team are working to their best potential.

I am a self-confessed perfectionist with a keen eye for detail, which is very useful for ensuring that our systems and processes are correct and up to date. This is important as any slight error could cause our customers’ accounts to fault, affecting their login process. It’s also particularly important to make sure that we are adhering to legal guidelines around our customers data due to the nature of their roles in the NHS.

I tend to adapt to the participative leadership style with the team as we work best when collaborating. We get on well as a team inside and outside of work, enjoying regular meals and activities to celebrate our hard work.