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How To Clear Cookies and Cache

An Away from My Desk Technical Guide

Some issues you may experience when using Away From My Desk can be caused by cookies and cache in your browser. This guide will show you how to clear cookies and cache in different browsers. Please ensure you use the correct steps depending on which browser you are using.

Clearing Cookies And Cache On Chrome

Step 1

 

When in Google Chrome, click on the three dots in the top right-hand side, then click More Tools, then clear Browsing Data.

 

Step 1 of Clearing Cookies And Cache On Chrome tech guide

 

Step 2

 

Then change the ‘Time Range’ to ‘All Time’, ensure the “Cookies and other site data” and ‘Cached images and files’ options are ticked and the ‘Browsing History’ is unticked. Then click ‘Clear Data’.

 

Step 2 of Clearing Cookies And Cache On Chrome tech guide

Clearing Cookies And Cache In Microsoft Edge

Step 1

 

When in Microsoft Edge, click on the three dots in the top right-hand side and then select ‘Settings’.

 

Step 1 of Clearing Cookies And Cache In Microsoft Edge tech guide

 

Step 2

 

Select ‘Privacy, Search and Services’ from the menu on the left hand side, then select ‘Choose What To Clear’ under ‘Clear Browsing Data’.

 

Step 2 of Clearing Cookies And Cache In Microsoft Edge tech guide

 

Step 3

 

Ensure the boxes next to ‘Cookies and other site data’ and ‘Cached Images and Files’ are ticked. Then click ‘clear now’.

 

Step 3 of Clearing Cookies And Cache In Microsoft Edge tech guide

Clearing Cookies And Cache In Safari

Step 1

 

When you are in Safari, click the ‘Safari’ menu in the top left-hand side of your screen, then select ‘Preferences’

 

Step 1 of Clearing Cookies And Cache In Safari tech guide

 

Step 2

 

When the window opens, click on the ‘Privacy’ tab and then ‘Manage Website Data’

 

Step 2 of Clearing Cookies And Cache In Safari tech guide

Step 3

 

A box like this should appear with a list of sites. Click ‘Remove All’.

 

Step 3 of Clearing Cookies And Cache In Safari tech guide

 

Step 4

 

When the next box appears, Click ‘Remove Now’.

 

Step 4 of Clearing Cookies And Cache In Safari tech guide

Contents

If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.

 

Phone us on 0117 325 0060 or click here to send us a message.