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Your KeyBoard Cannot Be Identified

If a message stating that your keyboard cannot be identified appears when you insert your token, like below, this means that your computer thinks your security token is a keyboard. This is nothing to worry about and all you need to do is close this window by clicking the red circle in the top left-hand corner.

Screenshot of the message stating 'Your Keyboard Cannot be Identified' on an apple computer

If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.


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