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My PC Doesn’t Appear On My PC List

If your PC doesn’t show at the part of the login process where you select which PC you want to access, then this guide will explain the possible causes.  

The possible reasons and solutions are listed below.

The PC license has expired, been closed, suspended or put on hold

It may be worth checking with your manager if they have requested for us to do any of the above. 

The PC has been renamed

Upon request by customers, we may rename PC licenses; please check with your colleagues to see if this has happened. It may be that the PC you want is there but under a different name!

Our software hasn’t been installed onto your work PC

Before you can access your work PC remotely via Away From My Desk, our software needs to be installed on it. Normally if this is the case, we would have emailed you with steps on how to arrange this so it could be worth checking your emails or see our page here on how to arrange an installation.

You have had a new PC or a Windows upgrade at work

Sometimes if you have had a windows upgrade, new PC, new hard drive or similar, our software will need to be reinstalled onto your work PC. If this is the case, please see our page here on how to arrange an installation. 


If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.


Phone us on 0117 325 0060 or click here to send us a message.